University of Cambridge Computer Laboratory - Status Page

External Services experiencing degraded performance

Delays to email forwarding from @cl/@cst to Exchange Online
  • Monitoring
    UTC
    Monitoring

    We haven't had a definitive update from Forward Email or Microsoft but email seems to be getting through reliably again as of the last few hours. We will continue to monitor.

  • Update
    UTC
    Update

    This appears to be associated with an ongoing worldwide Exchange Online incident tracked as EX1467029 and affecting many customers, and has started to be reported in the press (e.g. Cyber Security News).

  • Update
    UTC
    Update

    Our provider Forward Email has confirmed the issue and is in communication with Microsoft to resolve it.

  • Identified
    UTC
    Identified

    We are aware that email forwarded from @cl.cam.ac.uk and @cst.cam.ac.uk addresses to Exchange Online (e.g. @cam.ac.uk addresses) is currently experiencing long delays.

    We believe that this is due to Microsoft misidentifying our email forwarding platform as a source of spam. We have contacted the operator of that platform to see what they can do about this.

    No email is being lost at present (except spam), but it may be delayed by several hours. Mail sent directly to @cam.ac.uk addresses seems to be unaffected.

West Cambridge Data Centre major outage 7-22 December
384 hoursScheduled for 07 December, 2026 at 00:00 – 23 December, 2026 at 00:00UTC
  • Planned
    07 December, 2026 at 00:00UTC
    Planned
    07 December, 2026 at 00:00UTC

    UIS are scheduling some major work on the West Cambridge Data Centre during the period 7-22 December 2026, including a 10-day complete electrical outage affecting departmental systems there. This is likely to be highly disruptive to both departmental and University IT. We are considering the impact to our departmental operations and any possible mitigations to keep basic services operational and will update this page when we have more information.

    UIS's announcement follows.

    What is happening? 

    The University is making significant upgrades at the West Cambridge Data Centre to remediate and improve the electrical and cooling works on site. The proposed dates for this work are 7-22 December.

    Why is a full power isolation required?

    This work is required as part of ongoing improvements to the heating and cooling systems on the site. This will both improve resilience for current services, and equip the University to host the Dawn supercomputer, putting us at the forefront of emerging AI technology.

    To complete the work safely, there will need to be a 10-day full power shutdown on the site. There will be additional days in which services will be disrupted while we power down and power up the site. We expect the work be completed within the period 7-22 December 2026.

    Why is it happening at this time?

    This will be a complex and challenging period of work. It is extremely difficult to find a suitable time for an extended power shutdown because the University operates year-round.

    How will this be managed?

    A project team at UIS is coordinating this work. This includes project management, infrastructure and service specialists, technical leads, and communications. Initially, we are working to understand the needs of the services hosted at WCDC and what the impact of the shut down will be. We will seek to mitigate the risks and impact of the shut down as far as is reasonably possible and we will take action to maintain the security and integrity of the site.

100% - uptime

Caelum Console (server management) - Operational

100% - uptime

Request Tracker - Operational

100% - uptime

Other Internal Services - Operational

100% - uptime

External Services - Degraded performance

100% - uptime

Network - Operational

99% - uptime
100% - uptime

GN09 - Operational

100% - uptime

WCDC - Operational

100% - uptime
100% - uptime

Main VM Pool (WCDC) - Operational

100% - uptime

GPUs - Operational

100% - uptime

Secondary VM Hosts - Operational

100% - uptime

Xen Orchestra - Operational

100% - uptime
100% - uptime

Filer - Operational

100% - uptime

Archive Server - Operational

100% - uptime

Data Replication - Operational

100% - uptime

Other Secondary Storage Systems - Operational

100% - uptime
100% - uptime

Third Party: Fastmail → General Availability - Operational

Third Party: Fastmail → Mail delivery - Operational

Third Party: Fastmail → Web client and mobile app - Operational

Third Party: Fastmail → Mail access (IMAP/POP) - Operational

Third Party: Fastmail → Login & sessions - Operational

Third Party: Fastmail → Contacts (CardDAV) - Operational

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