University of Cambridge Computer Laboratory - Status Page

Power outage affecting William Gates Building
  • Monitoring
    Monitoring

    WGB and GN09 infrastructure is operational again. Most GN09 servers and services have been restored.

    It is likely that some systems may not have started correctly, or may have entered a broken state if running elsewhere but relying on systems in GN09. This is especially likely if they use filer or other networked storage that lost power. Contact service-desk@cst.cam.ac.uk to report any issues.

    The UPS supplying power to part of GN09 has apparently suffered a fault whilst powering back up after the outage, and one third of its capacity is currently inoperative; resilience is reduced until repairs can be arranged.

  • Update
    Update

    Power appears to have been restored, and some systems have come back up automatically, however full restoration of services will take time and will only begin once we are confident that the power supply is stable and the UPS batteries have had some time to recharge.

    We are aware of at least one apparent hardware failure arising from this outage so far.

  • Identified
    Identified

    Servers in GN09 not connected to a UPS supply, and machines in offices, have lost power. Servers in GN09 connected to a UPS supply are likely to lose power in a few minutes. UK Power Networks has confirmed the outage and expects power to be restored around 01:30-02:30. Most departmental IT services will be unavailable until further notice.

  • Investigating
    Investigating

    We are aware of a possible site-wide power outage affecting the William Gates Building, including servers in GN09.

West Cambridge Data Centre major outage 7-22 December
Scheduled for 07 December, 2026 at 00:00 – 23 December, 2026 at 00:0016 days
  • Planned
    07 December, 2026 at 00:00
    Planned
    07 December, 2026 at 00:00

    UIS are scheduling some major work on the West Cambridge Data Centre during the period 7-22 December 2026, including a 10-day complete electrical outage affecting departmental systems there. This is likely to be highly disruptive to both departmental and University IT. We are considering the impact to our departmental operations and any possible mitigations to keep basic services operational and will update this page when we have more information.

    UIS's announcement follows.

    What is happening? 

    The University is making significant upgrades at the West Cambridge Data Centre to remediate and improve the electrical and cooling works on site. The proposed dates for this work are 7-22 December.

    Why is a full power isolation required?

    This work is required as part of ongoing improvements to the heating and cooling systems on the site. This will both improve resilience for current services, and equip the University to host the Dawn supercomputer, putting us at the forefront of emerging AI technology.

    To complete the work safely, there will need to be a 10-day full power shutdown on the site. There will be additional days in which services will be disrupted while we power down and power up the site. We expect the work be completed within the period 7-22 December 2026.

    Why is it happening at this time?

    This will be a complex and challenging period of work. It is extremely difficult to find a suitable time for an extended power shutdown because the University operates year-round.

    How will this be managed?

    A project team at UIS is coordinating this work. This includes project management, infrastructure and service specialists, technical leads, and communications. Initially, we are working to understand the needs of the services hosted at WCDC and what the impact of the shut down will be. We will seek to mitigate the risks and impact of the shut down as far as is reasonably possible and we will take action to maintain the security and integrity of the site.

100% - uptime

Caelum Console (server management) - Operational

100% - uptime

Request Tracker - Operational

100% - uptime

Other Internal Services - Operational

100% - uptime

External Services - Operational

100% - uptime

Network - Operational

100% - uptime
100% - uptime

GN09 - Operational

100% - uptime

WCDC - Operational

100% - uptime
100% - uptime

Main VM Pool (WCDC) - Operational

100% - uptime

GPUs - Operational

100% - uptime

Secondary VM Hosts - Operational

100% - uptime

Xen Orchestra - Operational

100% - uptime
100% - uptime

Filer - Operational

100% - uptime

Archive Server - Operational

100% - uptime

Data Replication - Operational

100% - uptime

Other Secondary Storage Systems - Operational

100% - uptime
100% - uptime

Third Party: Fastmail → General Availability - Operational

Third Party: Fastmail → Mail delivery - Operational

Third Party: Fastmail → Web client and mobile app - Operational

Third Party: Fastmail → Mail access (IMAP/POP) - Operational

Third Party: Fastmail → Login & sessions - Operational

Third Party: Fastmail → Contacts (CardDAV) - Operational

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